Business

Starbucks Updates Their Bathroom Policy Following Arrests

Starbucks Updates Their Bathroom Policy Following Arrests

Starbucks is changing its companywide bathroom use policy after two men were arrested in one of the company's locations in Philadelphia last month.

Starbucks CEO Howard Schultz announced the coffee company's new bathroom policy will not require people to make a purchase to use its bathrooms.

A Starbucks spokesperson said the company's policies are still under a 90-day review, but that the coffee giant is telling all its employees to ensure all customers "feel welcome". The store's manager called the police on the man and his friend, who had not yet ordered anything, for refusing to leave.

The controversy stemmed from a March incident in which two black men were told by a Starbucks employee that the restroom was for paying customers only.

"In terms of the bathroom, we're going to have to make sure that - we don't want to become a public bathroom, but we're going to make the right decision 100 percent of the time and give people the key, because we don't want anyone at Starbucks to feel as if we are not giving access to you to the bathroom because you are less than", Schultz said. We want you to be more than. The manager called the police, and both men were arrested within minutes of arriving at the location. "And it's really the judgement of the manager". And in this particular case, she asked the gentleman: Are you a customer?

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"We were absolutely wrong in every way".

Almost 175,000 employees will be part of the training which is created to "address implicit bias, promote conscious inclusion, prevent discrimination and ensure everyone inside a Starbucks store feels safe and welcome", according to a press release from Starbucks. "It's the company that's responsible".

Not long after the Philadelphia arrests, a video surfaced of another incident in California that had taken place in January. Neither man had made a purchase, according to the video shot by Brandon Ward, which is posted on his Facebook page.

Schultz called it the "largest training of its kind" on "one of the most systemic subjects and issues facing our country".