Sci-tech

IPhone X rear camera issues can break Face ID

IPhone X rear camera issues can break Face ID

If you're experiencing this difficulty and your device in no longer under warranty, Apple say its service providers can request an exemption for a free fix. According to a new support document sent by Apple to retail stores and Authorized Service Providers, the company has mentioned an updated fix process for cases where an iPhone X Face ID has issues, 9to5Mac reports.

The support document was obtained and the instructions published by MacRumors, which says it instructs employees to begin by running a diagnostics tests to clarify if the customer's issue with the Face ID could be resolved with a rear camera fix.

If Face ID still doesn't work after this, then Apple is allowing the Apple Store or Apple Authorized Service Provider to give out a whole unit replacement instead of performing a same-unit display fix.

While we still don't know how the rear and front camera might be linked, it seems that a problem with the dual-lens camera found on the back of the iPhone could somehow create a problem for Face ID. However, the connection between FaceID and rear camera still remains a mystery. The lenses differ on which they do. The wide angle did the ones that worked and is connected to the front-facing camera.

That iPhone X you're holding, yes, it could have a serious issue. However, the company suggests that the repairs should be performed on the rear camera and if that doesn't work, the customer should get a replacement unit. But, the annoying part is replacing the hardware because of the software issue.

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Apple fixed some issues in its next iOS 11.3.1 update, though some issues persisted.

The Redditor received a new phone to replace the iPhone X with Face ID issues, and the new internal document reveals that the process is now formalized. Though MacRumors says it "seems likely given the circumstances", nothing can be said with certainty. However, if you're among those among the affected iPhone 7 users, you should visit your nearby Apple authorized service center to fix this.

The latest guideline would surely boost the confidence of buyers in Apple's flagship.

Should neither of those repairs do the trick, Apple has given the green light for a complete iPhone X handset exchange. After discreetly addressing the microphone problem in iPhone 7 and iPhone 7 Plus, Apple is now doing the same for another serious problem in the iPhone X, which was labeled the world's best-selling smartphone in Q1 2018. Maybe Apple should make up its mind. Unexpectedly, the iPhone 7 was in the fourth spot followed by Xiaomi Redmi 5A and the recently launched Galaxy S9. At the time, the company said that the iPhone X was selling better than many analysts had forecast.


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