Business

Air Canada system outage leading to long delays at Vancouver Airport

Air Canada system outage leading to long delays at Vancouver Airport

All flights are now available for purchase via the Air Canada app, at aircanada.com and through travel agents.

Air Canada is reporting a problem at its customer contact centres, preventing customers from checking in for a flight or booking a flight. "We thank customers for their patience".

"Today's computer issues have had a wide impact on our customers and we apologize for any inconvenience".

Air Canada said customers should expect "delays and some cancellations due to the outage".

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Air Canada is responding to people on Twitter, saying they apologize for any inconvenience and hope to have the system back up and running soon. A similar message was posted on the carrier's official Facebook page an hour later.

Air Canada customers are being advised to check their flight status before going to Edmonton International Airport after a computer-telecommunications issue disrupted operations early Monday.

Customers in foreign airports have also been raising concerns about long lines and check-in delays, but it's not immediately clear how far the outage extends.

A third and-as of 5 p.m. Monday-final tweet on the issue sent at 2:38 p.m. reported that "operations were returning to normal".


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