Technology

Google Pixel is at the center of a new class action complaint

Google Pixel is at the center of a new class action complaint

"Had Google disclosed the defect to her, she would not have bought a Pixel or would have paid substantially less for it", the complaint states. The lawsuit comes after it was revealed that Google seems to refuse to address a microphone defect in the Original Pixel and Pixel XL as it only affects a small portion of the units sold. Consider the newest February Android security patch from the company for example which was first announced by Google in a monthly Android Security Bulletin post on February 5. However, agents claim that the defect occurred in only 1 percent of products sold and assured its customers that they would be addressing the issue immediately. Google launched its handset back in spring 2016 named 'Pixel' and 'Pixel XL' but since then, the company has been receiving complaints about their older models, especially for manufacturing defective microphone. The hidden image processing chip that is found inside of the Pixel 2 and Pixel 2 Xl is not the Pixel Visual core.

Additionally, the suit charges, Google failed to properly handle customer complaints over the defects and was not able to provide replacements in a timely manner. Which is pretty bad considering how important phone calls are to smartphones and how important a feature the Google Assistant is to the Pixel.

Users began complaining about issues with the microphone shortly after the Pixel and Pixel were released in 2016.

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According to Emily Clarke, a Google's spokesperson, "We don't comment on ongoing litigation but it might be worth including a link to our help center page in your story which explains the solutions we have for out-of-warranty customers". The Pixel 2 and Pixel 2 XL have been reported to have issues in voice messaging, speaker performance, bundled headphone adapters, fingerprint sensor performance, and audio performance.

Some users have said the organic LED displays have burn-in and black image smudging, in addition to some microphone issues.

Google is now facing a class-action lawsuit from users who are accusing them of disregarding their own statement of warranty for the original Pixel and Pixel XL devices.


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