Medicine

HP recalls 50000 faulty laptop batteries; offers replacement

HP recalls 50000 faulty laptop batteries; offers replacement

If you want to check whether your HP laptop battery is affected, you can find out by visiting HP's website.

So far over 50,000 devices have been affected in just the U.S. and Canada, with HP saying that 15 models of its laptops sold worldwide between December 2015 and December 2017, along with any replacements purchased from HP or its authorised suppliers, could be hit. If a user is unsure as to whether their device is affected, the company is providing a downloadable utility that will check to see if their device contains a recalled battery. Those reports included property damage and burns.

The lithium-ion batteries for were shipped or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations.

HP added that many of these laptops use built-in batteries, meaning the customer can not simply remove and replace them. "HP is proactively notifying customers, and will provide replacement battery services for each verified, eligible battery, at no cost". This would allow customers to safely use their notebook and mobile workstations while having an HP power adaptor connected.

The recall affects around 0.1 percent of HP systems sold globally over the past two years, HP said.

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If you do have an affected battery, don't remove it yourself, HP warned.

Customers can use a specially created tool to check whether their model is at risk, as well as to enable a specially safety measure to render the battery inert. That might sound like a small percentage, but given how many devices HP shifts in a year, it's still likely to be a fairly substantial figure.

The US Consumer Protection Safety Commission (CPSC) says about 50,000 units are affected.

HP ended 2017 as the world's largest PC vendor by shipments and the only vendor that actually increased shipments amid shrinking sales across the industry. The update puts the battery in "Battery Safety Mode", which forces the battery to discharge and cease charging again until the mode is disabled. The process involves downloading and installing the Battery Program Validation Utility provided by the company to quickly and easily determine whether or not the battery needs to be replaced, and the whole process only takes up 30 seconds of customers' time.

The company says these batteries have the potential to overheat, which could lead to fire.