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United States airlines bumping passengers at lower rate

United States airlines bumping passengers at lower rate

In the first half of 2017, airlines involuntarily bumped passengers at the lowest rate in over a decade, according to newly released data from the U.S. Department of Transportation.

After being scorned around the world, United Airlines CEO Oscar Munoz not only apologized publicly, he announced United would dramatically reduce how often it bumped passengers.

The number of airline passengers bumped from a flight hit a record low in the wake of the United Airlines debacle in April.

Following widespread outrage over a passenger who was violently dragged off an overbooked plane, USA airlines are bumping customers at the lowest rate in at least two decades.

The improvement came amid the worldwide firestorm of publicity in April, when United Airlines had a passenger dragged off a full flight in Chicago.

It's down from 62 out of every million passengers in the year-ago period.

The transportation report also looked at things like on-time performance, cancellation and other incidents.

So what airline booted the most passengers?

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A dozen airlines report bumping quarterly.

The nation's 12 largest airlines bumped 44 out of every million passengers in the second quarter. Hawaiian Airlines had the best rate, at 90.4 percent, and JetBlue Airways was the worst, at 60.6 percent.

Cancellations: About 1 percent of scheduled domestic flights were canceled in June 2017, up from 0.8 percent in May.

Airlines were less punctual in June, with 76.2% of flights arriving within 15 minutes of their schedules.

Tarmac delays: In June, airlines reported six tarmac delays of more than three hours on domestic flights, compared to 27 delays in May. The three incidents compared to one report in May and six in June 2016.

Complaints about treatment of disabled passengers: The DOT received 77 disability-related complaints in June, down from both the 82 complaints received in June 2016 and the 78 received in May. June's incidents involved the death of one animal and injuries to two other animals.

The biggest decline took place between April and June, partly because airlines began paying many more passengers to give up their seats. From January to June, the DOT received 9,026 consumer complaints, up nearly 8 percent from the total of 8,375 received during the first six months of 2016.